# Ways of Working

### Overview

Ways of working define how teams collaborate day to day.

### Standards

Teams should agree:

* working hours
* communication channels
* meeting cadence
* escalation process
* documentation location
* repository location
* decision logging process
* risk and issue process
* customer communication rules

### Communication Principles

Communication should be:

* clear
* timely
* factual
* action-oriented
* recorded where material


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