# Risk and Issue Management ### Purpose Risk and issue management ensures that threats to delivery are visible, owned, and actively managed. ### Risk A risk is something that may happen and may affect delivery. Risk records should include: * description * cause * impact * probability * severity * owner * mitigation * contingency * status * review date ### Issue An issue is something that has happened and is affecting delivery. Issue records should include: * description * impact * owner * priority * action plan * due date * escalation route * status ### Escalation Escalate when: * a risk exceeds tolerance * an issue blocks delivery * a customer dependency is not met * a commercial decision is needed * security approval is delayed * supplier failure threatens delivery * acceptance is disputed ### Operating Rule Risks and issues must be reviewed regularly and not left as static records. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://framework.aic.io/company-operating-manual/delivery-governance/risk-and-issue-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.