Roles, Responsibilities and Accountability

Overview

Clear accountability is essential to controlled delivery.

Every project must define who owns outcomes, who makes decisions, who performs delivery activity, and who approves acceptance.

Core Roles

Account Director

Owns the commercial relationship and customer account strategy.

Responsible for:

• customer relationship management

• commercial positioning

• escalation management

• account growth

• commercial risk visibility

Delivery Lead

Owns delivery execution.

Responsible for:

• delivery plan

• team coordination

• milestone tracking

• risk and issue management

• customer delivery reporting

• delivery governance

Product Lead

Owns product direction and prioritisation.

Responsible for:

• product vision

• backlog prioritisation

• user needs

• roadmap

• value definition

• outcome measurement

Technical Lead

Owns technical direction.

Responsible for:

• architecture

• technical standards

• engineering quality

• integration approach

• technical risk

• technical assurance

Security Lead

Owns security and assurance alignment.

Responsible for:

• security requirements

• risk treatment

• access controls

• security evidence

• audit readiness

• secure delivery practices

Commercial Lead

Owns contractual and commercial controls.

Responsible for:

• Statement of Work alignment

• change control

• payment milestones

• commercial assumptions

• supplier commercial flow-down

Supplier Lead

Owns supplier coordination where subcontractors are used.

Responsible for:

• supplier onboarding

• supplier performance

• flow-down obligations

• supplier risks

• supplier deliverables

RACI Standard

Every project should define a RACI for key activities:

• Responsible: performs the work

• Accountable: owns the outcome

• Consulted: contributes expertise

• Informed: receives updates