> For the complete documentation index, see [llms.txt](https://framework.aic.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://framework.aic.io/company-operating-manual/company-operating-framework/roles-responsibilities-and-accountability.md).

# Roles, Responsibilities and Accountability

### Overview

Clear accountability is essential to controlled delivery.

Every project must define who owns outcomes, who makes decisions, who performs delivery activity, and who approves acceptance.

### Core Roles

### Account Director

Owns the commercial relationship and customer account strategy.

Responsible for:

* customer relationship management
* commercial positioning
* escalation management
* account growth
* commercial risk visibility

### Delivery Lead

Owns delivery execution.

Responsible for:

* delivery plan
* team coordination
* milestone tracking
* risk and issue management
* customer delivery reporting
* delivery governance

### Product Lead

Owns product direction and prioritisation.

Responsible for:

* product vision
* backlog prioritisation
* user needs
* roadmap
* value definition
* outcome measurement

### Technical Lead

Owns technical direction.

Responsible for:

* architecture
* technical standards
* engineering quality
* integration approach
* technical risk
* technical assurance

### Security Lead

Owns security and assurance alignment.

Responsible for:

* security requirements
* risk treatment
* access controls
* security evidence
* audit readiness
* secure delivery practices

### Commercial Lead

Owns contractual and commercial controls.

Responsible for:

* Statement of Work alignment
* change control
* payment milestones
* commercial assumptions
* supplier commercial flow-down

### Supplier Lead

Owns supplier coordination where subcontractors are used.

Responsible for:

* supplier onboarding
* supplier performance
* flow-down obligations
* supplier risks
* supplier deliverables

### RACI Standard

Every project should define a RACI for key activities:

* Responsible: performs the work
* Accountable: owns the outcome
* Consulted: contributes expertise
* Informed: receives updates