Roles, Responsibilities and Accountability
Overview
Clear accountability is essential to controlled delivery.
Every project must define who owns outcomes, who makes decisions, who performs delivery activity, and who approves acceptance.
Core Roles
Account Director
Owns the commercial relationship and customer account strategy.
Responsible for:
customer relationship management
commercial positioning
escalation management
account growth
commercial risk visibility
Delivery Lead
Owns delivery execution.
Responsible for:
delivery plan
team coordination
milestone tracking
risk and issue management
customer delivery reporting
delivery governance
Product Lead
Owns product direction and prioritisation.
Responsible for:
product vision
backlog prioritisation
user needs
roadmap
value definition
outcome measurement
Technical Lead
Owns technical direction.
Responsible for:
architecture
technical standards
engineering quality
integration approach
technical risk
technical assurance
Security Lead
Owns security and assurance alignment.
Responsible for:
security requirements
risk treatment
access controls
security evidence
audit readiness
secure delivery practices
Commercial Lead
Owns contractual and commercial controls.
Responsible for:
Statement of Work alignment
change control
payment milestones
commercial assumptions
supplier commercial flow-down
Supplier Lead
Owns supplier coordination where subcontractors are used.
Responsible for:
supplier onboarding
supplier performance
flow-down obligations
supplier risks
supplier deliverables
RACI Standard
Every project should define a RACI for key activities:
Responsible: performs the work
Accountable: owns the outcome
Consulted: contributes expertise
Informed: receives updates
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