> For the complete documentation index, see [llms.txt](https://framework.aic.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://framework.aic.io/company-operating-manual/company-operating-framework/our-delivery-model.md).

# Our Delivery Model

### Overview

Our delivery model is designed to support complex projects from early discovery through to live operation.

It uses agile delivery methods within a controlled commercial and governance framework.

### Delivery Lifecycle

We use the following lifecycle:

1. Opportunity qualification
2. Commercial shaping
3. Statement of Work creation
4. Mobilisation
5. Discovery
6. Alpha
7. Beta
8. Live
9. Continuous improvement
10. Retirement or transition

### Delivery Units

Work is organised into defined delivery units.

A delivery unit may be:

* a discovery
* a prototype
* a product increment
* a technical work package
* an integration package
* a security or assurance package
* a support or managed service package

Each delivery unit must have:

* scope
* objectives
* deliverables
* owner
* timeline
* dependencies
* acceptance criteria
* commercial basis

### Delivery Controls

Every delivery engagement should maintain:

* delivery plan
* roadmap
* backlog
* RAID log
* decision log
* change log
* dependency log
* milestone tracker
* acceptance record
* lessons learned record