Change Control

Purpose

Change control protects delivery, commercial position, timelines, and customer expectations.

Any material change to scope, deliverables, milestones, responsibilities, assumptions, pricing, or acceptance criteria must be controlled.

What Counts as Change

A change may include:

• new deliverables

• removed deliverables

• altered acceptance criteria

• additional environments

• additional integrations

• revised timeline

• change in customer dependencies

• change in security requirements

• new reporting requirement

• new supplier requirement

• expanded support requirement

Change Request Requirements

A change request must include:

• change title

• change description

• reason for change

• impact on scope

• impact on timeline

• impact on cost

• impact on risk

• impact on IP

• impact on security

• impact on acceptance

• approval status

• effective date

Operating Rule

No material change is implemented until approved through the agreed change control process.