# Live ### Purpose Live is the sustainable operation and continuous improvement phase. The goal is to run the service safely, monitor performance, and keep improving based on evidence. ### Live Activities Typical live activities include: * service monitoring * incident management * user support * performance analysis * security monitoring * vulnerability management * continuous improvement * roadmap management * release management * operational reporting ### Live Standards A live service should have: * named service ownership * support model * uptime and availability approach * incident process * monitoring and alerting * security controls * accessibility compliance * performance metrics * change and release controls * roadmap for improvement ### Continuous Improvement During live, improvements should be based on: * user research * service analytics * operational feedback * support data * security findings * customer priorities * technical debt assessment ### Exit Criteria Live continues until the service is transitioned, replaced, or retired. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://framework.aic.io/company-operating-manual/agile-delivery-approach/live.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.