Live

Purpose

Live is the sustainable operation and continuous improvement phase.

The goal is to run the service safely, monitor performance, and keep improving based on evidence.

Live Activities

Typical live activities include:

• service monitoring

• incident management

• user support

• performance analysis

• security monitoring

• vulnerability management

• continuous improvement

• roadmap management

• release management

• operational reporting

Live Standards

A live service should have:

• named service ownership

• support model

• uptime and availability approach

• incident process

• monitoring and alerting

• security controls

• accessibility compliance

• performance metrics

• change and release controls

• roadmap for improvement

Continuous Improvement

During live, improvements should be based on:

• user research

• service analytics

• operational feedback

• support data

• security findings

• customer priorities

• technical debt assessment

Exit Criteria

Live continues until the service is transitioned, replaced, or retired.