> For the complete documentation index, see [llms.txt](https://framework.aic.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://framework.aic.io/company-operating-manual/agile-delivery-approach/live.md).

# Live

### Purpose

Live is the sustainable operation and continuous improvement phase.

The goal is to run the service safely, monitor performance, and keep improving based on evidence.

### Live Activities

Typical live activities include:

* service monitoring
* incident management
* user support
* performance analysis
* security monitoring
* vulnerability management
* continuous improvement
* roadmap management
* release management
* operational reporting

### Live Standards

A live service should have:

* named service ownership
* support model
* uptime and availability approach
* incident process
* monitoring and alerting
* security controls
* accessibility compliance
* performance metrics
* change and release controls
* roadmap for improvement

### Continuous Improvement

During live, improvements should be based on:

* user research
* service analytics
* operational feedback
* support data
* security findings
* customer priorities
* technical debt assessment

### Exit Criteria

Live continues until the service is transitioned, replaced, or retired.