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Company Operating Manual

Purpose

This GitBook explains how we operate as a company.

It defines our delivery model, commercial controls, agile approach, governance standards, intellectual property strategy, and the reusable assets we use to accelerate projects.

This manual is designed to create a consistent way of working across customers, projects, suppliers, and internal teams.

Table of Contents

  • Home

1. Company Operating Framework

  • How We Operate

  • Operating Principles

  • Our Delivery Model

  • Roles, Responsibilities and Accountability

  • Decision-Making Model

2. Commercial and Contractual Model

  • Commercial Operating Model

  • Framework Agreements

  • Statements of Work

  • Subcontractor Engagement

  • Change Control

  • Payments, Milestones and Acceptance

3. Agile Delivery Approach

  • Agile Delivery Overview

  • Core Agile Principles

  • Discovery

  • Alpha

  • Beta

  • Live

  • Retirement

  • Agile Ceremonies

  • Backlog, Roadmap and Prioritisation

4. Delivery Governance

  • Governance Overview

  • Delivery Assurance

  • Risk and Issue Management

  • Reporting and Progress Tracking

  • Project Controls

  • Acceptance and Sign-Off

5. Intellectual Property and Accelerators

  • IP Strategy

  • Background IP

  • Foreground IP

  • Reusable Assets and Accelerators

  • Asset Library

  • IP Reuse Rules

  • Open Source and Third-Party Components

6. Engineering and Technical Standards

  • Engineering Principles

  • Architecture Standards

  • Secure Development

  • Repository and Version Control Standards

  • Code Review and Quality Gates

  • Release and Deployment Standards

7. Security, Compliance and Data

  • Security Operating Model

  • Data Handling and Classification

  • Access Control

  • Audit and Evidence

  • Information Assurance

  • Supplier Security Requirements

8. People, Suppliers and Onboarding

  • Team Model

  • Internal Onboarding

  • Supplier Onboarding

  • Ways of Working

  • Performance Expectations

9. Templates and Operating Artefacts

  • Template Library

  • Statement of Work Template

  • Project Initiation Document Template

  • Weekly Report Template

  • Milestone Report Template

  • Change Request Template

  • Acceptance Certificate Template

  • Risk and Issue Log Template

10. Glossary

  • Glossary

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