# Company Operating Manual

## Purpose

This GitBook explains how we operate as a company.

It defines our delivery model, commercial controls, agile approach, governance standards, intellectual property strategy, and the reusable assets we use to accelerate projects.

This manual is designed to create a consistent way of working across customers, projects, suppliers, and internal teams.

## Table of Contents

* Home

### 1. Company Operating Framework

* How We Operate
* Operating Principles
* Our Delivery Model
* Roles, Responsibilities and Accountability
* Decision-Making Model

### 2. Commercial and Contractual Model

* Commercial Operating Model
* Framework Agreements
* Statements of Work
* Subcontractor Engagement
* Change Control
* Payments, Milestones and Acceptance

### 3. Agile Delivery Approach

* Agile Delivery Overview
* Core Agile Principles
* Discovery
* Alpha
* Beta
* Live
* Retirement
* Agile Ceremonies
* Backlog, Roadmap and Prioritisation

### 4. Delivery Governance

* Governance Overview
* Delivery Assurance
* Risk and Issue Management
* Reporting and Progress Tracking
* Project Controls
* Acceptance and Sign-Off

### 5. Intellectual Property and Accelerators

* IP Strategy
* Background IP
* Foreground IP
* Reusable Assets and Accelerators
* Asset Library
* IP Reuse Rules
* Open Source and Third-Party Components

### 6. Engineering and Technical Standards

* Engineering Principles
* Architecture Standards
* Secure Development
* Repository and Version Control Standards
* Code Review and Quality Gates
* Release and Deployment Standards

### 7. Security, Compliance and Data

* Security Operating Model
* Data Handling and Classification
* Access Control
* Audit and Evidence
* Information Assurance
* Supplier Security Requirements

### 8. People, Suppliers and Onboarding

* Team Model
* Internal Onboarding
* Supplier Onboarding
* Ways of Working
* Performance Expectations

### 9. Templates and Operating Artefacts

* Template Library
* Statement of Work Template
* Project Initiation Document Template
* Weekly Report Template
* Milestone Report Template
* Change Request Template
* Acceptance Certificate Template
* Risk and Issue Log Template

### 10. Glossary

* Glossary


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